Customer Relations
Short-Term Certificate
Overview
Businesses in every industry need employees with strong customer relations skills to win and retain customer loyalty. The customer relations certificate examines problem-solving situations and how to address customers’ needs.
By completing this course, you:
With this certificate you can begin working in customer relations right away. You will also be prepared to continue your education with COTC’s Associate of Applied Business in Business Management Technology.
Future Start Dates
Admission Requirements
This is an open-enrollment program. To be admitted, students must submit a free application for admission and complete the standard steps to enroll.
Plan of Study
Short-Term Certificate
Customer Relations Certificate
Total hours required: 18
| Autumn Semester | ||
|---|---|---|
|
Business and Professional Communications |
3 |
|
|
PC Applications in Business |
3 |
|
|
21st Century Workplace Skills |
3 |
|
|
Total |
9 |
|
| Spring Semester | ||
|
BUS-212 |
Customer Relations and Sales |
3 |
|
BUS-130 |
Team Building |
3 |
|
BUS-135 |
Introduction to Human Resources |
3 |
|
Total |
9 |
|
The college reserves the right to change curricula without notice.
Published: March 2024
Continue Your Education
Credits earned for the customer relations certificate count toward COTC’s Associate of Applied Business in Business Management Technology.
Frequently Asked Questions
How quickly can I complete the customer relations certificate?
You can complete the customer relations certificate in two semesters.
Can I take classes online or face-to-face?
You can choose to complete the customer relations certificate entirely online or on campus, or you can take a combination of online and face-to-face classes.
What financial assistance is available to help me pay for college?
COTC awards more than $1 million in scholarships to students each year.
Every student is encouraged to complete a Free Application for Federal Student Aid (FAFSA) to be considered for grants, scholarships and loans. Students who complete the FAFSA are automatically considered for some scholarships. Other scholarships require an application.
See Paying for College for more information, or connect with the Office of Student Financial Services at 740.366.9435 or email NWK-studentfinancialservices@mail.cotc.edu.